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LOTX Return Policy

At LOTX, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return policy to make your shopping experience smooth and worry-free.

Return Policy Details:

1. Eligibility:
   • Items must be returned within 7 days of purchase.
   • Products must be unused, unworn, and in their original condition with all tags attached.
   • Sale items and gift cards are non-refundable.

1. Return Process:
   • Contact our customer service team at sales@lotx.us to initiate a return.
   • You will receive a return authorization number (RA#) and detailed instructions on how to proceed with your return.
   • Pack the items securely in the original packaging or a similar box to prevent damage during shipping.

1. Shipping:
   • Customers are responsible for return shipping costs unless the item is defective or an error was made on our part.
   • We recommend using a trackable shipping method to ensure the safe arrival of your return.
   • Once we receive your return, we will process it within 5-7 business days.

1. Refunds:
   • Refunds will be issued to the original form of payment used for the purchase.
   • Please allow 7-10 business days for the refund to appear in your account after the return is processed.
   • Shipping charges are non-refundable unless the return is due to our error.

1. Exchanges:
   • If you need to exchange an item for a different size or color, please contact our customer service team.
   • Exchanges are subject to product availability.
   • We will process the exchange once we receive the original item.

1. Defective or Incorrect Items:
   • If you receive a defective or incorrect item, please contact us immediately.
   • We will provide a prepaid return label and arrange for a replacement or refund.

For any further questions or assistance with your return, feel free to contact our customer service team. We are here to help and ensure you have a positive shopping experience with LOTX.

Thank you for choosing LOTX!