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LOTX

Contact Us

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LOTX

Fort Walton Beach, Florida, United States

Primary ⬝ (850) 749-5689(LOTX)

Hours

Mon

09:00 am – 05:00 pm

Tue

09:00 am – 05:00 pm

Wed

09:00 am – 05:00 pm

Thu

09:00 am – 05:00 pm

Fri

09:00 am – 03:00 pm

Sat

Closed

Sun

Closed

Saturday and Sunday are meant to Live off the X!

Return and Refund Policy

LOTX Return Policy

At LOTX, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return policy to make your shopping experience smooth and worry-free.

Return Policy Details:

  1. Eligibility:
    • Items must be returned within 7 days of purchase.
    • Products must be unused, unworn, and in their original condition with all tags attached.
    • Sale items and gift cards are non-refundable.

  1. Return Process:
    • Contact our customer service team at sales@lotx.us to initiate a return.
    • You will receive a return authorization number (RA#) and detailed instructions on how to proceed with your return.
    • Pack the items securely in the original packaging or a similar box to prevent damage during shipping.

  1. Shipping:
    • Customers are responsible for return shipping costs unless the item is defective or an error was made on our part.
    • We recommend using a trackable shipping method to ensure the safe arrival of your return.
    • Once we receive your return, we will process it within 5-7 business days.

  1. Refunds:
    • Refunds will be issued to the original form of payment used for the purchase.
    • Please allow 7-10 business days for the refund to appear in your account after the return is processed.
    • Shipping charges are non-refundable unless the return is due to our error.

  1. Exchanges:
    • If you need to exchange an item for a different size or color, please contact our customer service team.
    • Exchanges are subject to product availability.
    • We will process the exchange once we receive the original item.

  1. Defective or Incorrect Items:
    • If you receive a defective or incorrect item, please contact us immediately.
    • We will provide a prepaid return label and arrange for a replacement or refund.


For any further questions or assistance with your return, feel free to contact our customer service team. We are here to help and ensure you have a positive shopping experience with LOTX.

Thank you for choosing LOTX!

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